Terms of Service
Please read these terms and conditions carefully before using our tour booking services.
Last updated: January 7, 2025
Table of Contents
1 Introduction
These Terms of Service ("Terms") govern your use of the TripiGo website and services. By accessing or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services.
2 Our Services
TripiGo provides tour booking and travel services, including:
3 User Responsibilities
Your Responsibilities
As a customer, you are responsible for:
4 Booking and Payment
Reservation Process
All bookings must be made through our website or by contacting our customer service team. A booking is considered confirmed only after payment has been successfully processed and you have received a confirmation email.
Payment Terms
Full payment is required at the time of booking unless otherwise specified. We accept major credit cards and other payment methods as displayed on our website. All payments are processed securely through Stripe.
Booking Confirmation
You will receive a booking confirmation email containing your booking reference number, tour details, and meeting instructions. Please keep this information safe as you will need it on the day of your tour.
5 Cancellation Policy
Cancellation by Customer
Cancellation by TripiGo
We reserve the right to cancel tours due to insufficient bookings, safety concerns, or unforeseen circumstances. In such cases, you will receive a full refund or the option to reschedule.
6 Liability and Insurance
Company Liability
TripiGo acts as an intermediary between customers and tour operators. Our liability is limited to the amount paid for the tour. We are not responsible for acts of third parties, natural disasters, or circumstances beyond our control.
Customer Responsibility
Customers are responsible for their own safety and well-being during tours. We strongly recommend that all customers purchase comprehensive travel insurance to cover medical expenses, trip cancellation, and other unforeseen events.
7 Modifications to Terms
Terms Updates
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.
Tour Modifications
We may need to modify tour itineraries due to weather conditions, safety concerns, or other circumstances. We will provide alternative arrangements or refunds when possible.
8 Contact Information
If you have any questions about these Terms of Service, please contact us:
Phone: +40 723 732 073
Email: office@tripigo.ro
Address: Municipiul Constanța, Județul Constanța, Romania